Hospitality
Guest questions answered. Requests handed to the right person.
Hotels and hospitality businesses receive questions and requests by phone, website chat, WhatsApp and Telegram. UFRONT answers from approved house information and makes sure requests that need a person reach one.
How the workflow runs
An example flow. Every step is adapted to your process and rules.
- Communication Front
Guest enquiry
A question or request arrives by phone, website chat, WhatsApp or Telegram and is recorded.
- Support Front
Grounded answer
Questions about services, times and policies are answered from your approved information.
- Communication Front
Handover
Reservation changes and special requests are handed to your team with the details collected.
- Support Front
Service ticket
A reported issue becomes a ticket with an owner and a history until it is resolved.
- Meetings Front
Team meetings
Notes from daily briefings become approved tasks with owners.
- Command Front
Overview
Managers see open requests, tickets and tasks from real records.
Good to know
- Reservation changes are handed to your team.
- The assistant answers only from information you have approved.
Does this look like your process?
Tell us how the work moves in your business today. We will discuss where a first step would help most.